99bd com FAQ — All Your Questions Answered

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and a 6-digit OTP will be sent to you. Verify with the code and set a new password. The whole process takes under 5 minutes. You can also log in using OTP instead.

After 5 consecutive failed login attempts, your account is temporarily locked for 30 minutes as a security measure. Wait 30 minutes and try again. For urgent access, reach us via live chat or at support@99bdcom.com — we'll unlock your account promptly.

No. Each person is allowed only one account on 99bd com. Opening multiple accounts from the same mobile number, device, or IP address is a violation of our terms. If detected, both accounts will be permanently closed and the balance may be forfeited.

KYC (Know Your Customer) verification is mandatory for security purposes. It is required to increase withdrawal limits and keep your account protected. Go to your Profile Settings and upload a photo of your National ID or passport. Verification is typically completed within 24 hours.

Yes, you can update your mobile number. Go to Settings > Profile > Change Mobile. An OTP will be sent to your current number for verification, followed by another OTP to your new number. Once both are verified, your number will be updated.

Yes. In Settings, you'll find the option to temporarily or permanently close your account. Make sure to withdraw your balance first. As part of our responsible gaming commitment, we also offer self-exclusion — which lets you lock your own account for a set period of time.

Go to Settings > Security > Two-Factor Verification. Choose either mobile OTP or an authenticator app — whichever you prefer. Once 2FA is active, a code will be sent to your mobile every time you log in. Keeping it enabled significantly improves your account security.

99bd com supports multiple deposit methods:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: Directly from your bank account
• Card Payment: Visa & Mastercard
• Crypto: Selected Cryptocurrencies

Mobile Pay and Nagad are the fastest and most popular options — funds are credited instantly.

The minimum deposit at 99bd com is just ৳200. This applies to mobile banking and other payment methods. Minimum amounts for bank transfers may differ — full details are available on the payment page.

Deposits via Mobile Pay, Nagad, or Rocket are typically credited Instant Or credited within 5 minutes at most. Bank transfers may take 1–3 business days. Card payments take 15–30 minutes. If more than an hour has passed, contact support with your transaction number.

Wait 20–30 minutes first — syncing can sometimes take a little time. If the funds still haven't appeared, contact us via live chat or email support@99bdcom.com with your Transaction ID. We'll resolve it within 24 hours. Your money is never lost.

Your daily deposit limit depends on your account level and KYC verification status. Standard accounts can deposit up to ৳50,000 per day. Verified VIP members enjoy higher limits. Contact support if you'd like to increase your limit.

Go to Cashier > Deposit > select Mobile Pay. Enter the amount and click "Deposit". Our Mobile Pay number will appear on screen. Open your Mobile Pay app, send the money, and include the reference number in the message. Your account will be credited within minutes.

Yes, crypto deposits on 99bd com are completely secure. Every transaction is processed through encrypted channels. Crypto deposits support larger transaction amounts and offer greater privacy. Funds are credited after blockchain confirmation, which typically takes 10–30 minutes.

Log in > go to Cashier > Withdrawal. Enter the amount and select your preferred payment method. Provide your Mobile Pay/Nagad number or bank details. Submit the request. Most withdrawals are processed within 24 hours.

Processing times vary by method:

• Mobile Pay / Nagad / Rocket: Typically 1–6 hours (on business days)
• Bank Transfer: 1–3 business days
• Crypto: 1–2 hours (subject to blockchain confirmation)

VIP members enjoy priority processing for faster withdrawals.

Minimum withdrawal amount ৳500. The maximum daily withdrawal limit depends on your account level and KYC verification status. Withdrawals may be restricted if KYC is not completed, so make sure to verify your account in advance.

Common reasons for withdrawal rejection:

• KYC verification not completed
• Bonus wagering requirements not met
• Attempting to withdraw via a method different from the one used to deposit
• Below minimum amount
• Suspicious account activity

Please contact support to find out the reason.

You can cancel a withdrawal from the Cashier page while it is still in Pending status. Once processing has begun, cancellation is no longer possible. Cancelled withdrawals are returned to your account balance.

99bd com charges no internal fees for withdrawals. However, your payment provider (such as mobile banking) may apply their own service charges in accordance with their policies. Network fees apply for crypto withdrawals.

Yes, your first withdrawal may take a bit longer — typically 24–48 hours — due to an additional security verification. This check only happens once. All subsequent withdrawals will be processed within the normal timeframe. Having your KYC completed in advance will speed up the process.

A welcome bonus is available as soon as you register at 99bd com. Your first deposit unlocks a significant match bonus, free spins, and betting credits. There are also special cashback offers for new members. Full details on current promotions can be found on the promotions page.

Wagering requirements mean you must wager your bonus a set number of times before you can withdraw it. For example, a ৳1,000 bonus with a 10x requirement means you need to place a total of ৳10,000 in bets. Each bonus has its own terms — read them carefully before claiming any offer.

Most bonuses are valid for 7 to 30 days. The exact expiry is stated in each offer's terms and conditions. Unused bonuses expire at the end of this period. Log in to your account to check the expiry of your active bonuses.

Yes! Through 99bd com's referral program, both you and your friend receive a bonus when you invite them. Grab your referral link from your profile and share it. Once your friend registers and makes their first deposit, the referral bonus will be added to your account.

Cashback bonuses return a portion of your net losses within a set period. For example, with a weekly 5% cashback, a ৳10,000 loss earns you ৳500 back. Cashback is credited automatically to your account every Monday.

Yes, all bonus offers are optional. Simply uncheck the bonus option at the time of deposit to skip it. To cancel a bonus already added to your account, contact support — note that any associated winnings may also be forfeited.

Yes, 99bd com has a daily login bonus. You earn a small bonus each day you log in, and consecutive logins unlock progressively bigger rewards. A special reward is given every 7 days.

A promo code field is available during registration or when making a deposit. Enter your code and the corresponding bonus will be applied automatically. Expired or incorrect codes will not work. Check the Promotions page or contact support for active promo codes.

99bd com offers a massive game collection:

• Sports Betting: Cricket, football, kabaddi, tennis, and more
• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger
• Slot Games: 1,000+ slots
• Lottery: Various lottery draws
• Crash Games: Multiple crash games including Aviator

Yes, live betting (in-play) is fully available at 99bd com. You can place bets in real time on ongoing matches, with odds updating every moment. Live betting is especially popular for cricket and football matches in Bangladesh.

Yes, all games at 99bd com are audited by accredited third parties. A certified RNG (Random Number Generator) ensures completely random outcomes. Live Casino games are streamed live, making them fully transparent.

Demo mode is available on most slots and casino games, letting you explore and practice without using real money. Sports Betting and Live Casino do not offer demo mode — those are real money only.

Start by refreshing your browser. Then clear your browser cache and cookies. Try a different browser or device, and check your internet connection. If the issue persists, switch to the mobile app — games run much more smoothly there. If problems continue, contact support.

Bet limits vary by game. Slots generally start from a minimum of ৳10. Sports Betting has a minimum of ৳50. Live Casino limits differ by table. The bet limits for each game are displayed on screen when the game loads.

Winnings from slots and Live Casino games are credited to your account instantly. For Sports Betting, funds are credited once the match ends and the result is confirmed. Live match bets are settled after the specific event concludes.

Yes. All data on 99bd com is protected with SSL encryption. Your personal and financial information is never shared with third parties. Payment details are never stored directly — all transactions are processed through secure gateways.

Change your password immediately and log out of all devices. Check your login history in Settings. Enable 2FA. If you notice any suspicious activity, contact us urgently at support@99bdcom.com — we will take immediate steps to secure your account.

99bd com will never ask for your password or banking details via SMS, WhatsApp, or Facebook. All official communication comes through your registered email or in-app notifications only. If you receive a suspicious message, contact support immediately and do not click any links.

No, never. Under 99bd com's Privacy Policy, your personal data is never sold or shared with third parties for marketing purposes. Information is only used where required by law or to process payments.

Go to Settings and select the Self-Exclusion option. You can set a break period ranging from 1 week to permanent. During the exclusion period, logging in or placing bets will not be possible. For more information on responsible gambling, visit our Responsible Gambling page.

Yes, and it's an important part of responsible gaming. In Settings, you can set your own daily, weekly, or monthly deposit and betting limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Yes. Under our Privacy Policy, you can request deletion of your data by emailing support@99bdcom.com. Note that certain information must be retained for a set period to meet legal and financial record-keeping requirements — full details are in the Privacy Policy.

The official 99bd com app is available directly from our Download Page to download it. Android users can download the APK directly. iOS users can access the site via mobile browser or add a shortcut to their home screen.

On Android, you'll need to allow installation from unknown sources: go to Settings > Security > Unknown Sources and enable it. Then open the APK file to install. On newer Android versions, open the APK directly from your file manager and tap Install. If you run into any issues, visit the download page for a detailed guide.

When a new update is available, you'll get a notification the next time you open the app. Just download the latest APK from the download page and install it over the existing app — your data and settings will be preserved. Keeping the app updated gives you access to new features and the latest security improvements.

Start by clearing the app cache (Settings > Apps > 99bd com > Clear Cache). Restart your device. If the issue persists, uninstall the app and reinstall it using a fresh APK download. Make sure your device has sufficient storage. Android 8.0 or higher is required.

Go to your phone's Settings > Notifications > 99bd com and enable notifications. Inside the app, you can also go to Settings > Notifications to customize which types of notifications you receive. Bonus offers, match reminders, and transaction alerts can each be managed separately.

After logging into the app, go to Settings > Security > Biometric Login. Verify with a fingerprint scan. From then on, you can log in with your fingerprint instead of your password. Make sure fingerprint recognition is set up on your device.